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Business is conducted formally in Estonia. A formal dress code is expected. Shaking hands is the common form of greeting for men and women. The person should be referred to as 'Harra' (Mr.), 'Prova' (Mrs.) or 'Preili' (Miss) followed by the surname. Meetings are usually reserved specifically for business and little socialising occurs. However, relationships based on trust need to be developed and several meetings may need to take place. Business cards are often exchanged and it is polite to have the alternate side translated. Decisions are not necessarily made during the meetings. Business hours are generally 9am to 6pm Monday to Friday with an hour taken over lunch.
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